Time to Be Social – Thoughts on Social Media Platforms and the Small Business Person

Posted on February 4th, 2016 | Tags: Business, Social Media Platforms

Social media is the place where you have to be these days, tweeting on Twitter, posting on Facebook, sticking pins in Pintrest, rolling through Tumblr or snapping on Instagram. There are so many and they keep changing in popularity. Who is the demographic they appeal to? What is the defined role that the site has?  What do you as a business get out of spending investing your time on each? How do you pick what you spend your limited time and resources on? Well I’ve been trawling through them and in this quick intro to the subject matter I’ll cover the biggests social media sites and what they can do for you business.

As always I would like to point out that I’m not a social media professional. I don’t spend 40+ hours a week working on marketing to social media sites. I consider this an advantage though as I will be talking about them as a everyday user, what you have to do to make the best out them and what best suit
Basics – What can social media can and can’t do
First and foremost social media is totally different to any other media that came before it, and how you use it to market yourself is different to other mediums. Where the older mediums of advertising relied on a carrier, like radio stations, to spread the message, social media relies on the viewer themselves to spread the message.

What does that mean in marketing terms? In a newspaper advert, you would decide how big an area you want to cover by how many papers you want to have it printed in, how big an ad you can afford, where it’s going to be placed within the newspaper, how often it will appear, and how many issues the ad will run for. With social media you only have to create the ‘advert’ once, post it to the site of your choice, and if you have done the job right it will be picked up the people who already follow you then they comment it and then their friends will see it and comment leading to friends of friends seeing it and so on. However it must be remembered that the ‘gossipy’ nature of social media relies on people doing the spreading, and unless your ad is interesting/amusing/thought provoking, it won’t spread out past your current followers. Older media at least already has that built in market of eye/ears where a good ad will grab their attention even if you weren’t directly targeting them.

Who are the main players in the social media marketplace?
Facebook
Just as Google is the verb to search the internet, Facebook has become the verb for social media replacing the many predecessors like Myspace, Bebo, etc. If you only have time to invest in one social media site, then this is usually the one to do it in. At its core it’s a scrolling list of what other people are doing – known as a ‘feed’. When you post a piece of information on your feed, your followers (other users who have subscribed to your feed)  will have it appear on theirs and their likes and comments are fed back to you and depending on what the Facebook systems decide that same info will appear on their friends feeds, and their friends-friends feeds etc.

The company has put a lot of work into supporting business Facebook accounts, allowing you to have vouchers and customer limited promotions, smart data feedback on who is following what and how well items impact, and bunch of other tools. As it’s the go to site for social media marketing, there are lot of tools and applications that can pull out more information for your business, at a price of course. The biggest problem I’ve found with Facebook is that has a habit of redesigning parts of its’ systems every few months so you have to keep eye on that what you set up isn’t now broken under the new version of the system. It also has some very strong rules on what advertising it allows. Those rules are always hard to find, can be confusing, and they can be quite quick in punishing offenders. They can also be quite slow in correcting when they are wrong, and seem to have a blind spot about the rules when it comes to big companies.

Twitter
Twitter is a ‘microblogging’ system where you can post messages (tweets) up to 140 characters in length (the size of a sms message). People can sign up to receive your messages as followers and then pass them on to other people by ‘retweeting.’ Followers can also respond back to you allowing for a dialog that is open to all to see. Even with the small message limit, Twitter has added a range of short cuts you can put into messages allowing you to point to websites, music, photos, and anything else you can find on the web. If Facebook is an info list, Twitter is more like  listening to a speaker or presenter.

Like Facebook, Twitter has added a whole range of business tools for you to access. Analytics on who is following and retweeting the posts you make, driving people to your website, etc. For a small business Twitter works well if there’s a reliable stream of information on your feed. It is a fine balancing act of what you should post as a business that will keep people interested over what will turn people off, but it can be done. While it’s not going to be all in one solution that Facebook is, it’s a very useful tool to keep people up to date in what is happening with your business and to generate interest in what you will be doing in the future

Linkedin
Called ‘the social media sites for professionals’ the site functions as a combination of online CV, business profile and promotion, want ads, and business networking community. The community is world wide, has a strong networking element to help build relationships, and a great community if you are looking to get advice on how to develop your business and in turn you can help others do the same.

If your business is classed as ‘white collar’ or business-to-business focused then Linkedin is the community you should be paying attention to. It’s not fire-and-forget like Facebook when it comes to getting your name out there. You will have to invest the time on a frequent basis to get the most out of it, but it will help you in ways that Facebook just doesn’t do.

Pintress
Pintress is the online version of a pinboard or scrapbook. You log on and upload images with detail text of whatever you want, arrange them into groups and subject types, and share the results. If you want a visually driven way to display information about what your business does, then Pintress will work for you.

For businesses they have a range of specialised ‘pins’ for rich media, which in other words for anything other than a static photo with some text. They also supply analytics for how your boards are being used and what are the most popular pins, by different consumer data. Naturally all of this costs, but if your business is very visually orientated, like a fashion store, this investment could pay back very quickly.

Google+
If you mashed Facebook, Twitter, Linkedin and Pintress together that’s pretty much what Google+ aims to be. It’s Googles’ third go at making a social media site, and this version works quite well. A lot of people were put off when it first came out as it bolted itself into anything Google related, they fixed that and you now have a system that allows you to build your own social media page, adding functions and feeds in a way that Facebook won’t let you. The only downside to it is that it sits a poor fifth when it comes to visitors (only 120 million againsts Facebooks’ 1.1 billion unique visitors per month. http://www.ebizmba.com/articles/social-networking-websites January 2016 )

Because Google+ is designed to be an all in one solution, it’s quite powerful but a little fiddly to setup. It will work with any type of business and will let you do a wide range of things to promote yourself. I like it, but if you have a limited amount of time to invest in social media, then you are better spending on Facebook first. Once you have a handle on it, then invest in Google+

Blogger / WordPress
As Google and Facebook became verbs, so did Blogger being the default blogging (online journal) that people picture when talking about blogs. Largely absorbed into the greater Google+ ecosystem, Blogger still has place when you need something simple to get your business on to the web.  Wordpress is also a blogging system but has so many plug in applications that many business use a WordPress blog as the basis for the company website, complete with storefronts and feeds from and to other social media platforms.

While both systems are not designed as social media from the outset, there is nothing stopping you from using either of them to get your name out there. All it takes is adding the right set of modules to get everything you want to give you a fully functional website with social media feeds. It does however require you to do a work setting up and keep up with routine maintenance of the systems to keep them up to date and secure. If you don’t have the time or the interest in that, then the previous four providers will be much more suited to your needs.

Flickr / Instagram / Tumblr
These three companies all fall into the same market space growing from just sharing photos and images, to full blogging/social media sites. Flicker is the oldest and works like a massive searchable personal photo albums with a social media system to do the sharing. Instagram is more focused on the social media end and has a more Twiter like nature. Tumbler sits in the middle ground, having grown to fit the needs of artists and creatives with more Facebook feed feel to it.

The usefulness for businesses with these three sites is a bit more limited as all three are more like galleries and social clubs than retail spaces. That being said if you business is more artistically focused, then you should be paying attention these sites as it’s a great way to promote your work to people and lead them to other sites where you can make the sales.

Youtube / Vine / Instagram
I’ve included these three video sharing sites together as part of the social media you can use for your business. They are something to explore once you feel comfortable using the other social media platforms. Youtube is the big one that everyone knows about so you should know how it works. Instagram included because it also supports short video clips as part of its’ systems. Vine is owned by Twitter and is built around using 6 second video clips that be tweeted the same way as text.

Doing video clips for social media is a bigger investment of time and resources than just posting photos or text, but it can be a very powerful way of getting a buzz about your business. Youtube takes the most work to look professional but you have the space to really go into detail of what you do. Six seconds doesn’t seem like a lot of time for a business, but you can see that Vine users can pack a lot of punch into that fraction of time, and viewers are far more forgiving of low production values as long as it’s interesting or funny. Instagram sits in the middle of the other two in time and quality standards. Personally I would recommend that you concentrate on getting your text and photos online first and once you are comfortable doing that then look at adding video content.

Naturally there are many more social media sites out there. Pick a subject, pick a region, pick a profession, and you will some form of online community dedicated to connecting people. More spring up every year and just as many fade away. The ones I’ve listed up here are the ones that have lasted the distance and are the most universal. If you want to build a social ‘buzz’ but you are not sure how to go about it, then talk to us at Copy Express. Not only can we help narrow your choices down to the right platform for your needs, but help you plan out how to do your promotions, and even set up templates that will make it easy to create posts for you to upload. You want to know more, then book a meeting with us and we can discuss what will work for you